In this uncertain and unprecedented time, our partnership with you remains at the very heart of everything we do.  

Your safety and well-being is our top priority. Due to COVID-19, we have updated our cancellation policy for existing and any new reservations to allow for penalty-free changes or cancellations up to 24 hours prior to arrival. This is valid for any new bookings made from July 10, 2020 for arrival dates before September 30, 2020. We have also paused points expiration for Choice Privileges members until December 31st to allow for greater flexibility. Finally, we’re working with our hotels to give guidance for enhanced safety and hygiene protocols. 

May 14, 2020, Choice Hotels Canada launched Commitment to Clean for its more than 330 hotels across the country. We're building on our longstanding cleanliness protocols and enhancing the existing program with guidance developed in response to the pandemic, including recommendations related to deep cleaning, disinfecting, hygiene, and social distancing.

To support essential workers, Choice Hotels is offering an added discount on top of the best available rate. Just go to ChoiceHotels.com or on the Choice Hotels mobile app, select "Special rates" from the drop-down menu " and select the rate "Choice Cares- Essential workers only". For Genium360 members, log in below and discover your code for the Special Rate / Company.

To stay up to date with all our travel policies, please visit https://www.choicehotels.com/en-ca/support/travel-alerts